Our values and culture

The Council is on a journey towards being a Te Tiriti-based, values-led organisation. We are growing our capability to reflect our commitment to Te Tiriti and the teaching profession which we represent.

We have adopted and are guided by the same values as teachers.

Whakamana: empowering all staff and teachers to reach their highest potential

Manaakitanga: creating a welcoming, caring and creative environment that treats everyone with respect and dignity

Pono: showing integrity by acting in ways that are fair, honest, ethical and just

Whanaungatanga: engaging in positive and collaborative relationships 

Job opportunities

Our application process ensures all applications are treated fairly and the most suitable applicant is selected. We are committed to the principles of equal employment opportunities.

When applying for a position please provide a CV and a cover letter describing your skills and experience relevant to the position. Shortlisted applicants will need to provide work-related referees. Successful applicants will need to complete a police vet. 

Current job vacancies:

Customer Support Administrator

Part time 20 hours per week, permanent role.  Wellington CBD.

We are looking for a motivated and dynamic Customer Service Administrator to join our To Ohu Whakapā | Communications and Advice team.

This is an interesting and varied role where you will support a customer-oriented team who have a passion for improving outcomes for learners in Aotearoa!

About the role:

Our To Ohu Whakapā | Communications and Advice team is looking for a customer service expert  to work 20 hours per week in our Contact Centre.

This dynamic and varied front-line role will give you invaluable insights into the various functions and teams at Matatū Aotearoa, and you will build relationships within and across the organisation.

As the first point of call for our kaiako|teachers, you will answer customer queries via various contact channels (phone, emails, chats etc.) on multiple topics ranging from Teacher Registration and Certification process to Competence and Conduct processes.

You will be responsible for providing accurate, timely and professional advice and information to the sector, in line with legislation and policy, while providing the best possible customer service experience.

About You:

This role will suit someone who can multitask and is able to prioritise work effectively.  You will bring a positive, can-do attitude and will genuinely enjoys helping others.

To be considered for this opportunity, you will ideally come with the following attributes:

  • Minimum 12 months of experience in a fast-paced customer centric environment, either in a contact centre or similar customer service role
  • Excellent customer service skills with an ability to empathize with and prioritise customer queries
  • Strong competency of Tikanga, Te Ao Māori, Te Tiriti o Waitangi principles and Te Reo Māori would be an advantage
  • Intellectual curiosity with strong problem-solving skills
  • Experience using different systems/platforms/tools (MS Office, database applications etc.)
  • Excellent interpersonal and communication skills

How to apply:

Click here to the apply for the role at seek.co.nz

Click here to view a copy of the job description [PDF, 157KB] 

Applications close at 5pm on Friday 23rd December 2022. 

Please note, our office will be shut from Friday 23rd December 2022 and will re-open on Monday 9th January 2023.

Please note that to apply for this role you must live and have a legal right to work in New Zealand.

Successful appointment is conditional upon Criminal Record check and Psychometric Testing. 

Complaints Assessment Committee Advisor

Permanent position. Based in Wellington CBD

  • Are you looking for an exciting new challenge to start in 2023?
  • Nau mai, haere mai e te Matatū Aotearoa!
  • We are a supportive and friendly organisation that values our kaimahi | employees

 A fantastic opportunity for a Complaints Assessment Committee Advisor has become available within our Te Ohu Haepapa Ngaio | Professional Responsibility team at Matatū Aotearoa | Teaching Council of Aotearoa New Zealand.

About Us:

Matatū Aotearoa | Teaching Council of Aotearoa New Zealand is the professional body for kaiako | teachers and provides direction for the teaching profession from early childhood education through primary and secondary schooling in English and Māori medium settings.  Matatū Aotearoa is an organisation that honours Te Tiriti o Waitangi.

We are committed to lifting the status and mana of the teaching profession, learning collaboratively with kaiako | teachers, supporting quality leadership, and teaching, and strengthening the regulatory and disciplinary framework for the profession in a fit for purpose way.

Our office is located Wellington CBD where you will see some of the best views in Wellington.  You will have the opportunity to work from home two days a week and enjoy two paid days of Wellbeing Leave – which leads to a total of 5 weeks’ holiday in a year!

About the role:

The Complaints Assessment Committee Advisor (CAC) provides advice and support to kaiako | teachers, tumuaki | principals and stakeholders on the investigations process from when a complaint or mandatory report is referred to the CAC through to the outcome, whilst respecting the mana of all persons involved in the process.

This role will be responsible for the smooth running of all aspects of the CAC process, CAC Hui, Minor Convictions Panel (MCP) process and the MCP Hui.

Some key duties include organising and coordinating CAC Panels and allocating cases according to priority, supporting and communicating with teachers throughout the process by engaging and answering their queries and drafting outcome documents including minutes and write legal letters concerning outcomes from the CAC panels.

About You:

This role will ideally suit someone who comes with sustained knowledge and understanding of working within and adhering to legal processes.  You will have highly developed relationship skills and a communication approach that is mana enhancing and reflects our values.  

You’ll be someone that thrives working at pace and accurately to tight deadlines.  You will also be able to work effectively with a diverse range of people, ensuring a high level of confidentially and discretion.

To be considered for this opportunity, you will ideally come with the following attributes: 

  • Tertiary qualification, preferably a Law Degree
  • Minimum 3 years administration or coordination experience
  • Strong competency of Tikanga, Te Ao Māori, Te Tiriti o Waitangi principles and Te Reo Māori would be an advantage
  • Experience of managing positive and sustained relationships with a range of stakeholders
  • Knowledge and understanding of working within legal processes
  • Experience working in a governmental organisation, education sector, professional body or regulatory office is desirable but not mandatory
  • Experience in analysing information, prioritising workload, and file management
  • Ability to manage confidential and sensitive information and work collaboratively with others

To apply

Click here to apply for this role at seek.co.nz

View a copy of the Position Description here [PDF, 147KB]

Applications close at 5pm on Friday 2nd December 2022.

Please note that to apply for this role you must live and have a legal right to work in New Zealand.

Successful appointment is conditional upon Criminal Record check and Psychometric Testing. 

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