Our values and culture

The Council is on a journey towards being a Te Tiriti-based, values-led organisation. We are growing our capability to reflect our commitment to Te Tiriti and the teaching profession which we represent.

We have adopted and are guided by the same values as teachers.

Whakamana: empowering all staff and teachers to reach their highest potential

Manaakitanga: creating a welcoming, caring and creative environment that treats everyone with respect and dignity

Pono: showing integrity by acting in ways that are fair, honest, ethical and just

Whanaungatanga: engaging in positive and collaborative relationships 

Job opportunities

Our application process ensures all applications are treated fairly and the most suitable applicant is selected. We are committed to the principles of equal employment opportunities.

When applying for a position please provide a CV and a cover letter describing your skills and experience relevant to the position. Shortlisted applicants will need to provide work-related referees. Successful applicants will need to complete a police vet. 

Current job vacancies:

Customer Support Assistant

Contact Centre - Customer Service / Customer Support role

  • Permanent, full time position based in Wellington CBD!
  • Dynamic opportunity for a customer focused professional!
  • Be part of a supportive and collaborative team!

Use your customer service experience to support a collaborative, customer-oriented team with a passion for improving outcomes for learners.

About the role

The Contact Centre team at the Teaching Council is looking for a customer service ninja who is enthusiastic, with a can-do attitude and excellent customer service skills. 

This dynamic and varied front-line role will give you an insight into the various functions of the Council. As the first port of call, you will answer customer queries via various contact channels (phone, emails, chats etc.) on multiple topics ranging from Teacher Registration and Certification process to Competence and Conduct processes.

You will provide accurate, timely and professional advice and information to the sector, in line with legislation and policy, while providing the best possible customer service experience.

You will also be assisting teachers navigate through Hapori Matatū (Salesforce platform), the Teaching Council’s online portal for registered and certificated teachers.

Who are we?

The Teaching Council of Aotearoa New Zealand | Matatū Aotearoa is the professional body for teachers and provides direction for the teaching profession from early childhood education through primary and secondary schooling in English and Māori medium settings.

Matatū Aotearoa is an organisation that honours te Tiriti o Waitangi.

What are we looking for?

  • At least 12 months of experience in a high-volume, fast-paced customer centric environment, in a contact centre or any customer service role
  • Excellent customer service skills with an ability to empathize with and prioritize customer queries
  • Experience working in a team environment as well as independently
  • Intellectual curiosity with strong problem-solving skills
  • Experience using different systems/platforms/tools (MS Office, database applications etc.)
  • Excellent interpersonal and communication skills
  • Ability to working effectively in a diverse workplace with strong commitment to te Tiriti o Waitangi

 If this sounds like you, please apply today!

To apply

Please click here to send us your CV and Cover Letter.

Please click here to read a copy of the Position Description.

For more information, contact Priti Saboo at priti.saboo@teachingcouncil.nz

Closing date:  Thursday 7th October 2021 by 5:00pm.

 

Please note that to apply for this position you must live and have a legal right to work in New Zealand.

Successful appointment is conditional upon Criminal Record check.

 

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