Our values and culture

The Council is on a journey towards being a Te Tiriti-based, values-led organisation. We are growing our capability to reflect our commitment to Te Tiriti and the teaching profession which we represent.

We have adopted and are guided by the same values as teachers.

Whakamana: empowering all staff and teachers to reach their highest potential

Manaakitanga: creating a welcoming, caring and creative environment that treats everyone with respect and dignity

Pono: showing integrity by acting in ways that are fair, honest, ethical and just

Whanaungatanga: engaging in positive and collaborative relationships 

Job opportunities

Our application process ensures all applications are treated fairly and the most suitable applicant is selected. We are committed to the principles of equal employment opportunities.

When applying for a position please provide a CV and a cover letter describing your skills and experience relevant to the position. Shortlisted applicants will need to provide work-related referees. Successful applicants will need to complete a police vet. 

Current job vacancies:

Tohutohu Mātauranga | Knowledge Management Advisor

  • Permanent, full time
  • Location: Wellington CBD, office-based position
  • Flexible working – work from home two days per week

We are seeking a Tohutohu Mātauranga | Knowledge Management Advisor to join our Te Ohu Whakapā | Communications and Advice team at Matatū Aotearoa | Teaching Council of Aotearoa New Zealand.

Mō te tūranga | About the role:

This is a dynamic and varied role that will act as a conduit between the Contact Centre and the Communications team and will also proactively engage with multiple teams across the Council to capture and structure key knowledge from across the organisation.

The Tohutohu Mātauranga | Knowledge Management Advisor will also support the implementation of service innovations and digitals solutions at the Council.

Some of the key responsibilities of this role include:

  • capturing and structuring customer knowledge in appropriate systems so it is sharable across multiple teams, processes, channels, and systems.
  • identifying key customer queries and information requests and creating exemplar responses.
  • ensuring key information channels are kept up to date.
  • supporting successful implementation of planned service innovations and identifying new opportunities for the same.
  • developing and implementing training programmes for the Contact Centre.
  • providing knowledge expertise for complex and challenging customer interaction.

He kōrero e pā ana ki i a koe | About you:

The ideal candidate will come with a positive attitude, have the ability to build trust and relationships effectively and have excellent communication skills. 

To be considered for this opportunity, you will ideally come with the following attributes:

  • degree in communication, information management or relevant work experience.
  • three or more years’ experience in a Senior Customer Service role or similar.
  • strong competency of Tikanga, te Ao Māori, Te Tiriti o Waitangi principles and te Reo Māori would be an advantage.
  • knowledge management experience – applying knowledge management approaches to achieve external service innovations.
  • experience in developing and implementing training programmes and training and coaching new members is highly desirable, but not essential.
     

Ka pēhea koe ka tono mai l How to apply:

Apply for this position

View the job description

Applications close at 5pm on Friday 22 March 2024.

For any inquiries, please send an email to: humanresources@teachingcouncil.nz

Please note that to apply for this role you must live and have a legal right to work in New Zealand. Successful appointment is conditional upon Criminal Record check and Psychometric Testing. 

Tuitui | Administrator/Coordinator

  • Permanent, full time.
  • Wellington CBD location, office based position.
  • Flexible working – work from home two days per week.

We are looking for a motivated and dynamic Tuitui | Administrator/Coordinator to join our close knit and hardworking Shared Services team at Matatū Aotearoa | Teaching Council of Aotearoa New Zealand.

Mō te tūranga | About the role:

The Tuitui is the first point contact to our whare where you will be demonstrating manaakitanga when supporting and engaging with customers.

In this role, you will be responsible for providing effective administrative support, project and event coordination to internal and external customers and ensure excellent levels of customer service.

Some key duties of this role include office and facilities management, providing consistent and high-level administrative support to teams across the Council, ensuring the foyer and meeting rooms are kept tidy and presentable at all times. 

He kōrero e pā ana ki i a koe | About you:

The ideal candidate will have a genuine passion for helping others and be adaptable to change.  You will also be highly organised and enjoy problem solving.

To be considered for this opportunity, you will come with the following attributes:

  • one year experience in a similar office administration role.
  • strong competency of tikanga, te Ao Māori, Te Tiriti o Waitangi principles and te Reo Māori would be an advantage.
  • proven experience providing high level and seamless customer service.
  • energy, a positive outlook, and the desire to be part of a highly engaged team.
  • excellent verbal and written communication skills. 
  • ability to use initiative and prioritise work effectively.


Ka pēhea koe ka tono mai l How to apply:

Apply for this position

View the job description

Applications close at 5:00 pm on Monday 1 April 2024. 

For any inquiries, please send an email to: humanresources@teachingcouncil.nz

Please note that to apply for this role you must live and have a legal right to work in New Zealand.  Successful appointment is conditional upon Criminal Record check and Psychometric Testing. 

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