Working here

Our Te Ohu Aroākapa | Contact Centre are looking for a motivated and experienced Tuitui | Customer Support Administrator to join their high performing team.

Mō te tūranga | About the role:

This dynamic and varied front-line role will give you invaluable insights into the various functions and teams at Matatū Aotearoa, and you'll build relationships within and across the organisation.

As the first point of call for our kaiako | teachers, you'll answer customer queries via various contact channels (phone, emails, online chats etc.) on multiple topics ranging from teacher registration and certification processes to competence and conduct processes.

You'll be responsible for providing accurate, timely and professional advice and information to the sector, in line with legislation and policy, while providing the best possible customer service experience.

He kōrero e pā ana ki i a koe | About you:

This role will suit someone who can multitask and is able to prioritise work effectively.  You'll bring a positive, can-do attitude and will genuinely enjoy helping others.

To be considered for this opportunity, you'll ideally come with the following attributes:

• Minimum 12 months of experience in a fast-paced customer centric environment, either in a contact centre or similar customer service role.
• Strong competency of tikanga, te ao Māori, te Tiriti o Waitangi principles and te reo Māori would be an advantage.
• Intellectual curiosity with strong problem-solving skills.
• Experience using different systems/platforms/tools (MS Office, database applications etc.).
• Excellent written and verbal communication skills.

Ka pēhea koe ka tono mai l How to apply:

Apply for this position.

View the position description.

Applications close at 5:00pm on Friday 17 January 2025.

For any inquiries, please email People & Culture team: peopleandculture@teachingcouncil.nz. Our responses will be delayed as our office will be closed from 24 December 2024 and will re-open on 7 January 2025.

Please note that to apply for this role you must live in New Zealand and have the legal right to work in New Zealand. We are only able to consider applications from candidates who hold New Zealand Permanent Residency or Citizenship. Successful appointment is conditional upon Criminal Record check and Psychometric Testing. 

We're looking for a motivated Tuitui | Administrator to join our close knit and supportive Shared Services team.  

Mō te tūranga | About the role:

The Tuitui | Administrator position is the first point contact to our whare where you'll be demonstrating manaakitanga when supporting and engaging with customers.

In this role, you'll be responsible for providing effective administrative support, project and event coordination to internal and external customers and ensure excellent levels of customer service.

Some key duties of this role include office and facilities management, providing consistent and high-level administrative support to teams across the Teaching Council, ensuring the foyer and meeting rooms are kept tidy and presentable at all times.

He kōrero e pā ana ki i a koe | About you:

The successful candidate will have a genuine passion for helping others, be highly organised and enjoy problem solving.

To be considered for this opportunity, you'll come with the following attributes:

• One year experience in a similar office administration role.
• Strong competency of tikanga, te ao Māori, te Tiriti o Waitangi principles and te reo Māori would be an advantage.
• Proven experience providing high level and seamless customer service.
• Energy, a positive outlook, and the desire to be part of a highly engaged team.
• Excellent verbal and written communication skills. 

• Ability to use initiative and prioritise work effectively.
  
  

Ka pēhea koe ka tono mai l How to apply:

Apply for the position.

View the job description.

Applications close at 5:00pm on Friday 17 January 2025. 

For any inquiries, please email People & Culture team: peopleandculture@teachingcouncil.nz. Our responses will be delayed as our office will be closed from 24 December 2024 and will re-open on 7 January 2025.

Please note that to apply for this role you must live in New Zealand and have the legal right to work in New Zealand. We are only able to consider applications from candidates who hold New Zealand Permanent Residency or Citizenship. Successful appointment is conditional upon Criminal Record check and Psychometric Testing.

Our Te Ohu Kaupapahere | Policy and Implementation team are looking for an experienced and motivated Tātari | Policy Analyst to join their team on a fixed term contract from February 2025 until August 2024 covering parental leave.

Ko wai tātau | Who are we:

Matatū Aotearoa | Teaching Council of Aotearoa New Zealand is the professional body for kaiako | teachers and provides direction for the teaching profession from early childhood education through primary and secondary schooling in English and Māori medium settings.  Matatū Aotearoa is a values-based organisation that honours te Tiriti o Waitangi.

We're committed to lifting the status and mana of the teaching profession, learning collaboratively with kaiako | teachers, supporting quality leadership, and teaching, and strengthening the regulatory and disciplinary framework for the profession in a fit for purpose way.

Mō te tūranga | About the role:

In the Tātari | Policy Analyst position, you'll be contributing to policy initiatives that support, enable and strengthen the teaching profession in Aotearoa New Zealand.  It’s an exciting time to join the Te Ohu Kaupapahere | Policy and Implementation team as you will be working on an important programme that's building a professional body to support approx. 110,000 teachers.

You'll also be responsible for building and maintaining productive relationships with education stakeholders to influence quality policy advice and processes. As well as providing high quality written policy advice on matters affecting teaching professionals.

He kōrero e pā ana ki i a koe | About you:

The ideal candidate will come with previous experience in a Policy Analyst/Advisor role or similar. You'll also be a team player who recognises and draws on the strengths of others contribute to new thinking.

To be considered for this opportunity, you'll come with the following attributes:

• Degree level tertiary qualification in public policy or similar.
• Strong analytical and research skills.
• Knowledge of public policy in Aotearoa.

In addition, any or all of the following attributes are desirable:

• Competency of tikanga, te ao Māori me te reo Māori and demonstrated commitment to te Tiriti o Waitangi.
• Knowledge and experience within the education sector.
• Experience with evaluation frameworks.
  
  

Ka pēhea koe ka tono mai l How to apply:

Apply for this position.

View the job description.

Applications close at 5:00pm on Friday 17 January 2025.

For any inquiries, please email People & Culture team peopleandculture@teachingcouncil.nz. Our responses will be delayed as our office will be closed from 24 December 2024 and will re-open on 7 January 2025.

Please note that to apply for this role you must live in New Zealand and have the legal right to work in New Zealand. Successful appointment is conditional upon Criminal Record check and Psychometric Testing.